MKT 634 - QUALITY MANAGEMENT & LEAN OPERATIONS

College of Business and Economics

Credits: 3

This course focuses on the principles, and practices of total quality management (TQM) and lean operations. Topics that are covered include: process focus; continuous improvement; service quality; customer satisfaction; process control and capability; Six-Sigma methodology and tools; economics of quality; and organizational learning.

Prerequisite(s):
Prereq: Only students enrolled in either the MS Supply Chain Management or the MS Supply Chain Engineering program are eligible to take this course.